xbajee's commitment to responsible gambling
Entertainment should be controlled and mindful. xbajee believes every player should know their own limits and play accordingly. On this page you will find safe gambling tools, warning signs to watch for, and ways to get support.
Play for entertainment, not addiction
xbajee is an entertainment platform where you can enjoy casino games and sports betting. However, we recognise that gambling can become a problem for some people. Ensuring the safety of every member is therefore one of our core responsibilities.
21+ The minimum age to take part in any betting or casino activity on xbajee is 21. This age limit is strictly enforced and proof of age may be requested at the time of account verification.
Before you play, ask yourself — is this a source of enjoyment for you, or are you playing to relieve stress or recover losses? If the answer is the latter, it is time to stop. Reading our Terms and Conditions will show you how xbajee values responsible behaviour and what obligations apply to account management.
Many people believe that playing regularly can make up for losses. This is not correct. The outcome of every bet is independent. Placing more bets to try to recover losses almost always makes the situation worse. xbajee therefore always recommends playing within a set budget and time limit.
Stay in control — use our tools
Set a Deposit Limit
Set the maximum amount you will deposit each day, week, or month yourself. You will be alerted before you reach that limit.
Loss Limit
Your betting will stop automatically once you have lost a set amount. Set this limit in advance to avoid excessive losses.
Session Time Limit
Decide in advance how long you will play in one sitting. Once that time has passed, the system will send you a reminder or end the session.
Self-Exclusion
If you want to take a break for a while, close your account temporarily — from a few weeks up to permanently. Making this decision is not a sign of weakness; it is a sign of awareness.
Reality Check
You will receive pop-up notifications at regular intervals reminding you how long you have been playing and what has happened during that time.
Cool-Off Period
Take a mandatory break before placing a large bet on impulse. Once you activate a 24 to 72-hour cool-off, no bets can be placed during that time.
To activate or change any of these tools, contact our 24/7 live chat support. Our support team is always ready to help in both Bengali and English.
Warning signs of problem gambling
If one or more of the following signs apply to you, it is time to seek support.
- You are spending more time or money than you planned and cannot stop.
- You are hiding your gambling from family or people close to you.
- You keep coming back to recover losses and each time you bet more.
- You are taking on debt or using your savings to cover gambling costs.
- You are neglecting work, studies, or family responsibilities to focus on gambling.
- You feel restless, irritable, or anxious when you cannot gamble.
- You are using gambling as a way to escape stress or loneliness.
- You are lying to people close to you about how much you gamble.
Experiencing these signs does not mean you are weak. Asking for help is the brave step. You can find more information about responsible gambling on our FAQ page.
Where to find support
xbajee Live Chat
Contact us directly via chat in Bengali or English, 24 hours a day, 7 days a week. Get immediate help with account limits, exclusion, or any concern you may have.
Email support
For detailed issues or self-exclusion requests, write to our support email: [email protected] — the team will respond as quickly as possible.
Family and People Close to You
Let a trusted family member or friend know. Support from someone close to you can often be just as effective as professional help.
Professional Counselling
Seek advice from a mental health professional or a counsellor specialising in gambling addiction. Various government and private mental health centres in Bangladesh provide this type of specialised service.
Support Groups
Talk to people who are dealing with the same issue. Joining group therapy or support sessions has been a first step back to normal life for many people.
xbajee's commitments and policies
xbajee is committed to creating a safe environment where every member can enjoy themselves knowing their limits. We never encourage players to bet more than they should, and we actively reach out when suspicious behaviour is identified.
It is important to keep the following in mind:
- Only gamble when it is within your financial means.
- Never bet with borrowed money.
- Do not place more bets in an attempt to recover losses.
- Set a maximum spend before each session and stick to that limit.
- Do not bet when under the influence of alcohol or any other substance.
- Keep a balance between gambling and your family, work, and health.
Our Privacy Policy explains in detail how we keep your information safe and how it is used in the responsible gambling process.