xbajee Privacy Policy

1 Definitions and Scope

In this Policy, "personal information" means any information that can directly or indirectly identify a specific individual. This includes name, mobile number, email address, financial transaction details, IP address, and device-related information.

"Processing" means any operation involving the collection, storage, use, transmission, or deletion of information.

This Policy applies to all registered and unregistered users of the xbajee platform, regardless of the device or medium through which they access the services.

2 What Information We Collect

2.1 Registration and Account Information

When creating an account, we collect the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Password (stored in encrypted form)
• National ID or passport number (where identity verification applies)

2.2 Financial Information

During deposit and withdrawal processes, we collect:

• Mobile banking numbers (bKash, Nagad, Rocket, Upay)
• Bank account name and number (for bank transfers)
• Records of transaction amount, time, and method

Full card numbers or banking PINs are never stored on our servers.

2.3 Usage Information

Information collected automatically while using the platform:

• IP address and device type
• Browser information and operating system
• Page visits, click patterns, and session duration
• Gaming activity and betting history

2.4 Cookies and Tracking Technology

The xbajee website uses cookies and similar technologies. These are used for session management, security, and improving the user experience. Cookies other than essential ones can be disabled from your browser settings, though this may limit some functionality.

3 Purpose of Data Use

Collected information is used only for the following purposes:

1. Account registration and identity verification (KYC process)
2. Processing deposits, withdrawals, and other financial transactions
3. Ensuring platform security and preventing fraud
4. Providing customer support and technical assistance
5. Sending relevant information and offers based on your preferences (with your consent)
6. Improving platform functionality and usability
7. Meeting legal obligations and resolving disputes

4 Data Sharing and Disclosure

Your information may be shared with third parties in the following limited circumstances:

4.1 Service Provider Partners

Only necessary information is shared with service providers that assist with payment processing, technology infrastructure, and fraud detection. These partners are contractually bound to comply with our privacy standards.

4.2 Legal Requirements

We have a legal obligation to disclose information in compliance with applicable laws in Bangladesh, judicial orders, or valid directions from government authorities. In such cases, we will endeavour to notify you in advance where possible.

4.3 Business Changes

In the event of a merger, acquisition, or significant business change, your information may be transferred to the new authority, but the terms of this Policy will remain in effect.

5 Data Security Measures

xbajee applies multi-layered technical and administrative measures to protect your information:

• SSL/TLS Encryption: All data transmitted on the platform is secured with industry-standard encryption.
• Two-Factor Verification (OTP): OTP-based confirmation is in place for logins and transactions.
• Server Security: Servers where data is stored are protected by firewalls and intrusion detection systems.
• Access Control: Only authorised staff can access specific data, and their activities are logged.
• Regular Audits: The effectiveness of security measures is tested regularly.

However, no method on the internet is 100% secure — we take the highest precautions, but unlimited liability cannot be claimed in the event of any technical failure.

6 Data Retention Period

We retain your information for as long as your account is active and for as long as necessary to meet legal obligations thereafter. Generally:

• Account information: minimum five years after account closure.
• Financial transaction records: for the period determined by applicable law.
• Logs and activity data: up to two years for security purposes.

After the set period, data is securely deleted or anonymised.

7 Your Rights

As an xbajee user, you have the following rights:

7.1 Right to Access

You may request at any time to view what information we hold about you.

7.2 Right to Rectification

If any of your information is incorrect, contact us to have it corrected. Simple changes can also be made from your account settings.

7.3 Right to Erasure

In certain circumstances, you may request the deletion of your personal information. However, it may not be possible to delete all information due to legal obligations or ongoing disputes.

7.4 Right to Object to Processing

You may withdraw your consent at any time to stop receiving marketing-related communications. This will not affect your use of the core service.

7.5 Right to Data Portability

You have the right to request your account information in a structured format.

8 Protection of Minors' Information

All services on xbajee are for users aged 21+ only. We do not knowingly collect any information from minors. An age verification process is followed at the time of account registration.

If it is found that information from a minor has been collected, it will be deleted immediately and the associated account will be closed. The Responsible Gaming policy provides further detailed guidance on this matter.

9 International Data Transfers

xbajee's servers and service providers may be located in various countries. Where data is transferred outside Bangladesh, this is done in accordance with the standards of this Policy and applicable international data protection regulations.

Appropriate contractual safeguards are in place with each service provider to ensure the security of your information during such transfers.

10 Policy Changes and Updates

xbajee reserves the right to amend this privacy policy as needed. For significant changes, you will be notified via your registered mobile number or email, or a clear notice will be posted on the platform.

Continued use of the platform after any changes will be taken as acceptance of the revised policy. It is therefore recommended that you review this policy regularly.

If you have any questions about this policy, you can find answers to frequently asked questions on our FAQ page.

11 Applicable Law and Dispute Resolution

This privacy policy is drafted in accordance with Bangladesh's applicable data protection and related laws. Any dispute regarding the interpretation or application of this policy is subject to the judicial authorities of Bangladesh.

In the event of a dispute, you are encouraged to first seek resolution through our customer support team. More information about the organisation can be found on our About xbajee page.